GENERAL TERMS AND CONDITIONS OF BB BLED APARTMENT ACCOMMODATION


1. VALIDITY OF THE GENERAL TERMS AND CONDITIONS

These General Terms and Conditions shall form an integral part of each reservation made with the Supplier by each Customer.

The General Terms and Conditions of Albona d.o.o.'s website and reservation system are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Tax Validation of Invoices Act (ZdavPR) and the Electronic Communications Act (ZEKom-1).

The website https://www.bb-bled.si/ and its online reservation system are operated by Albona d.o.o., which is also the accommodation provider of BB Bled apartments (hereinafter referred to as BB Bled apartments).

COMPANY INFORMATION:

- Albona d.o.o., Na Straški vrh 15 A, 1000 Ljubljana - Slovenia EU

- VAT ID: SI53657233

- Taxable person: YES

- Registration number: 7233841000

- Telephone:+ 386 40 721 177 or +386 31 356 784

- Email: info@bb-bled.si


The General Terms and Conditions of Business govern the operation of the website and online booking system (hereinafter collectively referred to as the BB Bled Apartments website) of Albona d.o.o., the rights and obligations of the user and the business relationship between the provider and the customer. The Buyer is bound by the General Terms and Conditions in force at the time of booking. The user is individually reminded of the General Terms and Conditions each time he places an order and confirms his familiarity with them by placing the order.

By using the Website, the User acknowledges that he/she understands, accepts and agrees to all the provisions of these General Terms and Conditions and the Privacy and Data Protection Policy published on the Website.

These General Terms and Conditions, as well as the Privacy Policy, may be modified or amended at any time without warning or notice. By using the Website after a change to this Policy, the User confirms that he/she accepts the changes.



2. USE OF THE WEBSITE

The use of the BB Bled Apartments Website is subject to these Terms of Use, including the applicable regulations of the Republic of Slovenia in this area.

By using the Website, each User:

  • expressly agrees to the General Terms and Conditions of Use;
  • undertakes to use the website in a lawful manner;
  • undertakes not to use the service for the purpose of publishing or promoting any content and/or advertisement that is contrary to applicable law and public order and morality;
  • is responsible for your knowledge of and compliance with the applicable regulations of the Republic of Slovenia relating to the use of the BB Bled Apartments Websites;
  • will not distribute copyrighted content or content owned by another legal or natural person;
  • not attempt to obtain, collect and/or store personal data of other users;
  • copy, store or transmit in any way all or any part of the content of the BB Bled Apartments Websites; or use any computer code, malicious program or anything that could interfere with, disable or damage this Service, the Service Provider or its software or hardware.

3. AVAILABILITY OF INFORMATION

Albona d.o.o., Na Straški vrh 15 A, 1000 Ljubljana undertakes to provide the following information to the Buyer at all times:

  • the identity of the company  (company name and registered office, registration and tax number);

  • contact details enabling the  user to communicate quickly and efficiently (e-mail, telephone);

  • the essential  characteristics of the type of accommodation;

  • availability of additional  services,

  • the conditions for  collection of the additional services or products (method, place and date of  collection).


4. OPENING HOURS OF THE RECEPTION

The BB Bled apartments, or the accommodation facilities therein, are open all year round, which varies according to the type of accommodation.

The opening hours of the reception are divided into high and low season, as follows:

  • High season, which lasts from the 6th, 7th and 8th months (June, July and August), the reception is open from 15:00 to 18:00.

  • Low season, which is the 3rd, 4th, 5th, and 9th, 10th and 11th months (March, April, May, September, October and November), the reception is open from 15:00 to 17:00, or as needed, or when guests arrive.

Apartments BB Bled reserves the right to change the opening hours of the reception. If the reception opening hours change, this will be announced on the website and/or at the reception.


5. BOOKING AND PAYMENT

BB Bled Apartments (hereafter BB Bled) can only be accessed until 17:00 with a reservation made in advance. Reservations can be made on the BB Bled website or other active online providers. If you do not have a confirmed reservation, you can secure your place in BB Bled after 17:00 only if the apartments are available on that day.

Reservations made on the website are free of charge. The price does not include the tourist tax, which is set by a decree of the Municipality of Bled and currently amounts to EUR 3,13 per person for adults and EUR 1,57 per person for children aged 7-14 years, per day of stay in the apartments.

BB Bled reserves the right to set a minimum number of nights for each stay at its discretion. In the event that a minimum number of nights is set, you can only book your stay if the number of nights is higher than the minimum number of nights.

Reservations for apartments are free of charge and cancellations are subject to availability as published on the website.

If you cancel your reservation, you must do so as soon as possible and at the latest 5 days before arrival at BB Bled. Cancellation is made within the online booking system, either by viewing your reservation or by clicking on the “Cancel” button within the email you received when you made your original reservation and when BB Bled confirmed your reservation. Cancellation is free of charge if you cancel your reservation 5 days prior to arrival. Guests can cancel their reservation up to 5 days prior to arrival free of charge. If cancelled less than 5 days before arrival, 100% of the total price will be charged. If the guest does not show up, he/she will be charged the full price of the reservation.

Other changes to the reservation (number of guests, pet, booking periods) can be made within the online booking system.



6. PAYMENT

Payment for the nights and any additional charges described below will be made at the reception upon check-in.BB Bled allows payment by credit card, through the reservation system or in cash.

Agreement on credit cards and default recovery

The Customer accepts all the terms and conditions of the Rental Agreement and accepts all obligations for rent and costs associated with the rental of the Apartment and any damages in excess of normal wear and tear during the rental period of the Accommodation. The Customer agrees that these charges will be billed to the credit card. In the absence of any other means of payment, the Client authorises the BB Bled Accommodation Manager to charge the Client's credit card for payment of all the items listed. The Accommodation Manager may obtain any funds or credit cards from me from other agents (AirBnB, Booking.com, Expedia ...).

Damage caused

BB Bled has the right to charge the guest, the user of the accommodation and equipment for damages caused intentionally or unintentionally by the guest to the facility or equipment, indoor or outdoor. In the event of non-payment of the damages caused, the owner of the facility reserves the right to forward all information from the guest to the competent authority or the police for the recovery of damages.


7. PETS

BB Bled allows pets, but they must be applied to the accommodation listed. In any case, all pets must be registered on the website, if it is not possible to register them via the booking application, you must inform the receptionist about the pets when checking in. There is a charge of EUR 15 per pet per day including VAT.

Dogs

All dogs must be on a leash. Dog owners must pick up dog faeces with a prepared bag and dispose of them in the appropriate containers at BB Bled. Dogs are not allowed to sleep or rest on the bed or seating on the sofa in the living area.


8. ADDITIONAL SERVICES

Baby cot EUR 15 incl. VAT per day.

Electric bike rental EUR 40 incl. VAT per day.


9. WI- FI CONNECTION

Wi-fi connection, which is available in both apartment houses of BB Bled, is available free of charge for guests of BB Bled facilities.


10. GARBAGE

In the BB Bled resort it is obligatory to separate the garbage into specially designated containers, which are located along the access road to the property.


11. COMPLAINTS

If there are any defects in the apartment, the guest must inform BB BLED or the property manager immediately and allow the owner or manager to rectify the problem within a reasonable time. If the guest fails to do so, he/she will not be entitled to change the duration of the stay.

Access and Right of Entry

We reserve the right to enter the apartment at reasonable times and for valid reasons.


12. NIGHT PEACE

BB Bled apartments must be quiet and peaceful from 22:00 until 6:00 in the morning.


13. INSURANCE AND LIABILITY

BB Bled accepts no liability for theft, accidents or other damage to persons or objects. BB Bled accepts no liability for damage caused by storm, fire or other acts of God.

The guest is responsible for any damage caused during their stay and for any items damaged or missing when they leave the apartment.


14. PRIVACY OF PERSONAL DATA

The protection of personal data is governed by the Privacy and Cookie Policy published on the BB Bled website.

BB Bled may store personal data for the purposes of receiving and processing a booking order, enquiry or question, preparing an offer or reply and establishing contact or communication in accordance with the booking, whereby BB Bled may use different methods of communication (e.g. telephone, regular and email). The personal data obtained is collected and processed by BB Bled in its personal data base in accordance with the Personal Data Protection Act (ZVOP-1) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC), and solely for the purposes of the real estate business.


15.COMPLIANCE WITH LOCAL REGULATIONS

Guests are responsible for knowing, respecting and complying with the laws and regulations of the destination.



These General Conditions are valid from the date of publication, i.e. 01.05.2025.